App Features

Take orders and deliver at ease. With free login you are one tap away from delivering orders at any time wherever you want in Hong Kong.

Free Login

Free login enables you to go online and accept orders anytime within our operating hours, without booking sessions in advance.

This increases your earnings, flexibility and control over how you work with us, meaning you can ride and earn whenever and wherever you want in Hong Kong.

Not only does it give you more flexibility, it increases your earning potential at busy times too.

The statistics page will remain in the app, and you may see your ‘Super peak participation’ statistic change based on when you ride, but they will no longer have any effect on how you work with Deliveroo.

Order demand updated in real time

With 3 new simple levels of demand (busy, moderate, and not busy) that’s updated every 5 minutes, the all new live heatmap will help you decide when and where to go online to maximise your earnings. The busier an area is, the more orders available there are to deliver.

-> Learn more about "How does the new heatmap works?"

Opportunities to earn more with Boost Fees

As always, there will also be incentives and fee boosts available at different times in different zones to help you earn more. With just a tap, you can view fee boosts in the app and go online whenever and wherever you want!

Saturdays and Sundays from 6pm to 9pm are still our busiest times of the week, which makes them the best times to ride. In general, earnings are always higher at lunch and dinner times.

Boost Fee

You can still secure boost fees every week by finishing each Friday with an acceptance rate of 80% or higher. The boost fee mechanism is not impacted by Free Login and you can continue to track the boost fee on the homepage of your app.

Click here for more information on how to maximize your earnings.

How to calculate your earnings:

How to see your earnings in Rider App

Order Acceptance

In the order acceptance screen, you can see the order fee and boost fee amount. You can choose to accept the order or not. Any rejection of orders will affect your acceptance rate.

Home Screen

After order completion, you'll see the total order fees, acceptance rate and total boost fee amount of the current payment cycle (every Saturday to Friday) at the bottom of the home screen.

Earnings Page

Boost fee is calculated and reflected in "Earnings" page every Monday.

Check out the latest incentives, fees and payment information

How to change online area?

Change area

While you open the app, you'll see your current location and press "change area"

Choose area

You'll see a list of locations available with demand level and in-app surge, choose the area that you would like to go online.

Go online

Once you change the area, the map will automatically update. You're ready to go online.

In-app Rider Chat

Our Rider Support team is on hand to help you with any questions you may have, so that you can always get the most out of working with Deliveroo.

With Rider Chat, you can contact our care agent when you're online during opening hours about an order you’re delivering at that moment or an emergency. It’s easy to use and you can be sure to get in touch quickly with a member of the team who will be able to help you.

Be sure to download the latest version of Deliveroo’s rider app.

Frequently asked questions

How can you find the full Rider ID in the app?
You can find your rider ID by accessing the side menu bar, and it will be shown on the top of the menu.
If the rider ID is not fully displayed, you should adjust to a smaller font size on your mobile phone, and your rider ID will once again be displayed in full.
Want to learn more? Go to this page for more information.
Guides:
iOS
Android - Samsung
How do I update my contact details?
Click your name from the top left of the Rider App menu, then you can update your contact details after you click the "Change contact details". As a rider, you can change both the "Account details" and the "Emergency contact details" within the app.
If you want to change your vehicle type, please visit the link here for more information.
Want to learn more? Go to this page for more information.
How do I change my vehicle type?
Changing your vehicle type is easy – all you have to do is contact us to let us know what vehicle type you want to change to. Once you’ve submitted the documents required, we’ll update your vehicle type in the system.
Want to learn more? Go to this page for more information.
How do I use the "Planner" page?
You no longer need to book any sessions in the "Planner" page when you go online.
However, you can still use it as a way to check all the incentives we have put in place in advance at different peak times, so you can plan ahead to maximize your earnings.
Want to learn more? Go to this page for more information.
What is the "Get paid" feature in the app?
With the in-app "Get paid" feature! You can get paid whenever you want, as often as you want.
Simply click the “Get paid” button on your Earnings page and receive the payment in 1* working day. This way you can better manage your finances and have access to your earnings in an emergency. By selecting Early Cash Out, you will discount your delivery fees by HK$5 in return for Deliveroo agreeing to pay you earlier than the normal weekly payment cycle. You will see a line item called “Prompt Payment Discount” under your delivery fees on our invoice. Don't worry, if you choose not to use this feature, you will still get paid weekly on Tuesdays.
*Kind reminder! Sometimes it might take an extra day for the payment to arrive, so please be patient!
Want to learn more? Go to this page for more information.
Do statistics impact my earnings?
Most of the data in the "Statistics" page are no longer in use.

The statistics page will remain in the app, and you may also see the ‘Super peak participation’ statistic change based on when you ride, but they will no longer have any effect on how you work with Deliveroo.
Want to learn more? Go to this page for more information.
How do I report a bug?
You can report any bug using the "App feedback" button at the bottom left corner of the app menu. Otherwise, you can also click the contact us button below to inform us!
Want to learn more? Go to this page for more information.