Fee-Per-Delivery Model

Why are we using Fee-Per-Delivery Model?

Fee-per-delivery riders earn up to 25% more on average per hour than hourly riders at busy times and have a better delivery experience. We want all riders to benefit from this model and the additional app features and perks that fee-per-delivery riders enjoy.

The fee-per-delivery model is overwhelmingly popular and beneficial to riders in Hong Kong and across the world and we want all riders to be on this single, superior system. It is important to consider that, we will not continue to operate the old hourly payment model alongside the fee-per-delivery model indefinitely.

The fee-per-delivery model is overwhelmingly popular with and beneficial to riders in Hong Kong and across the world and we want all riders to be on this single, superior system.

Learn more benefits of being a fee-per-delivery rider below:


Earnings

 

Higher fee for longer distance orders

The longer distance you deliver, the higher you will earn!

Click here to learn more! 

Lunch and Dinner peak hour surges

Frequent surges for high demand zones and hours!

Click here to learn more about our surges!

Boost fee

You are eligible to earn an extra 30% boost fee on your base order fees if you reach an 80% acceptance rate by the end of every Friday.

Click here to learn more about your earning with boost fee!

 


 

Flexibility

Cash Out Anytime!

Can’t wait for the weekly payment cycle? Cash out whenever you like!

Click here to learn more for the “Get paid” feature.

 


 

 

Better Delivery Experience

 

Full Delivery Details before accepting

See everything you want to know about an order before deciding to accept. You will be able to see the whole delivery journey, including restaurants and customer location, and total order fees prior to accepting your orders.

Able to reject/unassign orders

Not favoring the delivery areas?
You now get more flexibility rejecting orders!


Click here to earn more on unassigning your orders.

Send customer notifications when you arrive

Struggle to find customers when you arrive?
You can now send a notification to their app.

Click here to learn more!

FAQs

The fee includes a distance component which means you will get paid more for longer distance orders. Unlike the hourly system, you will be able to see the amount being paid per order in your app before you accept the order.

Click here to learn more.

 



No, everything will stay the same when you book slots. You are free to book and go online whenever and wherever you want.



Weekly incentives plan is released and communicated every Friday night. If you see a ⚡️ sign in the planner for those specific hours and zones, every order you do will get the surge incentives times the 1.3x boost fee if you reach 80% of acceptance rate by the end of the cycle.



Boost fee is equivalent to 30% of your base order fees. If you do 2 orders each worth $50 in the period, your boost fee is equal to:

($50 x 2) x 0.3 = $30

And your total earnings for the period is:

($50 x 2) + $30 = $130

You are eligible for the boost fee if your acceptance rate is 80% or higher by the end of every Friday at 23:59. The adjustment for boost fee is usually updated in the app every Saturday or Sunday night.

Click here for a more detailed explanation.



Please follow the steps here to unassign your orders if the restaurant wait time is too long. When you unassign an order, your acceptance rate will not be impacted if the estimated prep time of the order is 15 mins larger than your current time at the restaurant.