Making sure orders are ready just in time for you
How it works?
We’ve changed how we calculate restaurant prep times
We used to ask restaurants to start preparing the food as soon as the customer placed the order. But restaurants and riders told us that this often didn’t match the time that riders arrived at the restaurant. So a few weeks back, we’ve launched a new way to predict restaurant prep time more accurately and reduce your wait time.
We’re now telling restaurants to start cooking once we know when you’re going to arrive, so that restaurants will know you’re on the way and prepare the food just in time for your arrival.
But in order for this system to work to reduce your wait times everyone needs to do their part. Restaurants will need to follow the new timings, and for you, remember to always: