Deliveroo’s Guide on Staying Safe During Coronavirus

At Deliveroo we take the safety of our riders, restaurants and customers extremely seriously, in particular at this time when reports of COVID-19 (Coronavirus) are increasing. Below are a set of small but important steps you can take to make sure you stay safe during this period.

Staying Safe while working with Deliveroo

You must wear a mask when entering any restaurants or buildings.

Make sure to regularly wash your Deliveroo kit or clothes you wear while riding.

Click here to order new or replacement kit

Always store food in your thermal bag and seal it as soon as you’ve packed an order. Remember to wipe down your thermal bag before and after each time you ride.

  • Always keep your bag closed until you’ve reached the customer’s location, minimising the risk exposure to any potentially infectious airborne material.

Wash your hands with soap and water before you go online.

Use hand sanitiser if soap and water are not available

Keep 1.5m social distancing at all time

Do not log in if you begin to feel unwell or display any symptoms of coronavirus.

Seek medical attention straight away and avoid close contact with others. If you have booked slots that you need to cancel, reach out to us so we can freeze your statistics.

Immediately notify us if you have tested positive for coronavirus. 

We will need to contact any restaurant partners and customers who may you may have come into contact with during that period, so we can check whether they are experiencing symptoms of coronavirus. 

Working with Restaurant Partners 

We have also shared guidance with our restaurant partners to help ensure their premises and employees stay as clean and safe as possible. With this in mind, we have advised them to:

Minimise the number of people who are exposed to food by considering the area in which they have riders wait to collect food. 

We’ve asked that the area where riders wait is kept clean and separate from the area where food is being prepared. 

Ensure all packaging and bags are properly sealed using tape or staples before it’s handed over to a rider. 

  • This is to prevent potentially infectious airborne material from coming in contact with the food during delivery. We have also encouraged restaurant partners to double bag delivery orders so that food is kept safe inside before it is handed to the customer.


Contact-free deliveries

Customers will now be able to choose "Contact-free delivery" at check-out. You will be able to see when a customer has selected this option in the order's delivery notes. If we receive reports about riders not following Deliveroo's contact-free policy, their Supplier Agreement may be terminated.

Please visit the link below to know more about contact-free deliveries.

Learn more!