Coverage for Derliveroo riders in COVID-19
Free COVID-19 Testing
The safety of our riders, restaurant partners and customers is our priority. And we want to do everything we can to help protect your health during the on-going outbreak of COVID-19.
COVID-19 at-home test kit could be provided to all riders thanks to our new partnership with Project Screen by Circle DNA, a non-profit initiative – enabling easy, accurate, and safe COVID-19 testing here in Hong Kong. These at-home test kits are manufactured by Project Screen by Circle DNA and recommended by both physicians and the World Health Organisation.
In private hospitals, the cost for an RT-PCR test is around HKD $3,000 – $4,000, which makes it not affordable for the general public. Therefore, the first 1,000 tests will be fully funded by Deliveroo and Project Screen by Circle DNA, so you don’t have to pay anything.
What happens if you test positive
Project Screen by Circle DNA will inform the local health authority who will ensure you receive the observation and treatment you need for the recommended 2 week quarantine period. If you’ve worked with Deliveroo recently, the health authority may also inform us of your results so that we can take the appropriate steps to protect other riders’, restaurant staff and customers’ health.
We’ll also let you know how to apply for our Rider Support Fund should you need financial help while you’re ill. Please note that in order to apply for the fund, you will still need to provide proof of your diagnosis from a hospital.
We’re proud to be the first food delivery platform to offer COVID-19 tests to riders and hope this partnership and new insurance will bring you and your loved ones reassurance during this concerning time.
Please remember, if you begin to experience any symptoms of COVID-19, do not log in, follow all medical advice and let the Rider Support team know immediately.
About the test
These at-home test kits utilize RT-PCR gold standard laboratory testing and recommended by both physicians and the World Health Organisation. As this is a lab test, the results are extremely accurate in identifying if you are currently infected with COVID-19 at 99.9% analytical accuracy. It is also the same test standard as used by public hospitals and private hospitals in Hong Kong. In private hospitals, the cost for a RT-PCR test is around HKD $3,000 – $4,000 / test which makes it not affordable for the general public. Our partnership with Project Screen by Circle DNA was driven by our care for you as a rider and our care for the community of Hong Kong. To learn more about Project Screen by Circle DNA, please view their website at www.projectscreen.co。