By checking the FAQs page on your Rider app, you can find answers to the most commonly asked questions.
Live Chat (Live Order Issues)
(only for LIVE order issues)
Our Customer Service team can help you with questions about the current live order you’re delivering.
You can find ‘Rider Support’ button in the App menu and start a Live Chat conversation, you can ask questions about live orders including how to cancel an assignment, delay, other emergency issues, etc.
When you need help, head to https://hk-en.roocommunity.com/. Click onto the ‘Support’ or ‘?’ button on the right bottom corner to send Rider Support team a message.
***Please fill in your details including your name, email address, rider ID. By giving us all the information we need upfront, we can get back to you quicker.
(We need to take 1-2 working days for replying, except Saturdays, Sundays and public holidays.)