In-App FAQs

By checking the FAQs page on your Rider app, you can find answers to the most commonly asked questions.

Live Chat (Live Order Issues)

(only for LIVE order issues)

The Live Support can help you with questions about the current live order you’re delivering.

With the live chat function in the Rider App, you can ask questions about live orders with our Care agents on issues such as unassignments, delay, wrong customer addresses, or any other emergency issues, etc.

Roo Community

In Roo community, you can find the latest information about us. When you need help, head to and send the operations support team a message by clicking the “Support” or “?” button.

Our Rider Support team helps with any other non-live enquiries such as service fee, acceptance rate, events and perks and we will reply you through email.

***Please fill in your details including your name, email address, rider ID. By giving us all the information we need upfront, we can get back to you quicker.

(We need to take 1-2 working days for replying, except Saturdays, Sundays and public holidays.)




Rider Hotline

Call us at +852 5808-8726!

(only available every Monday to Wednesday 3-4pm except for Public Holidays)

Telegram Rider News Channel

Don't forget to subscribe our Telegram Rider News Channel!

You can get updates with the latest updates and incentive programs from there.  

Click here to join our Telegram Channel:

Join Telegram Channel