By checking the FAQs page on your Rider app, you can find answers to the most commonly asked questions.
Live Chat (Live Order Issues)
(only for LIVE order issues)
The Live Support can help you with questions about the current live order you’re delivering.
With the live chat function in the Rider App, you can ask questions about live orders with our Care agents on issues such as unassignments, delay, wrong customer addresses, or any other emergency issues, etc.
In Roo community, you can find the latest information about us. When you need help, head to https://hk-en.roocommunity.com/ and send the operations support team a message by clicking the “Support” or “?” button.
Our Rider Support team helps with any other non-live enquiries such as service fee, acceptance rate, events and perks and we will reply you through email.
***Please fill in your details including your name, email address, rider ID. By giving us all the information we need upfront, we can get back to you quicker.
(We need to take 1-2 working days for replying, except Saturdays, Sundays and public holidays.)