Substitutes

Working flexibly with Deliveroo means you choose exactly how you work. As outlined in your supplier agreement, this includes being able to appoint other people to complete orders for you.

Use a substitue?

You’re free to use a substitute to work on your behalf at any time. You don’t need to let us know – just give them your phone to use, or provide them with your app login details to use on their phone. If your substitute doesn’t have the app, you can download on your applicable App store, or click 'Download App' from the top menu bar of Roo Community.

Requirements

You’re responsible for your substitute’s working behavior and performance, including any breach of contract, and for ensuring they have the right skills and equipment to deliver food safely.

It's also your responsibility to make sure they meet the requirements set out in your own Supplier Agreement below:

Over 18 years of age

Have the right to work in Hong Kong 

Do not have any unspent criminal convictions

Do not have their own Supplier Agreement terminated by Deliveroo previously

Responsibilities

It’s up to you to agree payment terms and make payment to any substitutes.

You and your substitutes could always refer to Roo Community for all onboarding and safety information available to all riders working with Deliveroo.

Please remember, working with a substitute is an important responsibility, and failing to comply with these requirements may carry legal consequences. Deliveroo has a zero-tolerance policy towards those who fail to meet their obligations in relation to any substitute engaged by them. If we are made aware of any riders working with substitutes who do not have the required authorization to work, we will take immediate action and inform the relevant authorities.