09/23/2019 - Attendance Rate Update

From Sept 23 (Monday), the attendance statistics in your Planner will be updated.

From Monday 23 September, a session will count as ‘attended’ when you:

 

  • Log in and stay online for at least 12 minutes of the hour (time spent holding on the ‘take a break?’ screen does not count towards attendance) 
  • Choose to complete at least 1 delivery, if you are offered at least two deliveries in a session (if we offer you less than two deliveries in the session this won’t count)
  • Time spent holding on the ‘Take a break?’ screen does not count towards attendance

 

*”Take a break” shown in the screenshot.

 

Sessions that don’t meet the criteria listed above will be counted as “Not attended”.

 

The definition of attendance is being updated to give better access to sessions for all riders by removing any incentive for riders to go online, taking a booking in the place of another rider, where they don’t want to receive or complete orders.

We’re making this change to ‘Attendance’ to free up more sessions to riders and help to provide a better, more consistent service to customers.

Frequently Asked Questions

If you [don’t receive any orders/only receive one order] during your session it will still be marked as attended as long as you stay online for at least 12 minutes of the hour. Time spent holding on the ‘take a break?’ screen does not count towards attendance as you are unavailable to accept deliveries.



You’re still completely free to accept or reject each order you’re offered, and to work for as much or as little time as you want during your booked sessions. However, a session will only be marked as ‘attended’ if you are online for at least 12 minutes during the hour, and if you’re offered 2 or more orders during your session you also need to deliver at least one. Time spent holding on the ‘take a break?’ screen does not count towards attendance as you are unavailable to accept deliveries.



You’re still completely free to accept or reject each order you’re offered. However, a session will only be marked as ‘attended’ if you are online for 12 minutes during the hour, and if you’re offered 2 or more orders during your session you also need to deliver at least one. Time spent holding on the ‘take a break?’ screen does not count towards attendance as you are unavailable to accept deliveries.



For the session to be marked as attended you need to be online for at least 12 minutes of the hour. If you don’t get offered any orders while you’re online your session will still be marked as attended. Time spent holding on the ‘take a break?’ screen does not count towards attendance as you are unavailable to accept deliveries.



The definition of attendance is being updated to give better access to sessions for all riders by removing any incentive for riders to go online, taking a booking in the place of another rider, where they don’t want to receive or complete orders.



No, it is not a requirement to be online in the first 15 minutes, however there are orders throughout the hour and so the later you log on the more orders you could miss out on. 

For the session to be marked as attended you need to be online for at least 12 minutes of the hour. If you don’t get offered any orders while you’re online your session will still be marked as attended. Time spent holding on the ‘take a break?’ screen does not count towards attendance as you are unavailable to accept deliveries.



No, it does not need to be a continuous 20% and so you can take a break whenever you choose. 

For the session to be marked as attended you need to be online for at least 12 minutes of the hour. If you don’t get offered any orders while you’re online your session will still be marked as attended. Time spent holding on the ‘take a break?’ screen does not count towards attendance as you are unavailable to accept deliveries.



You will not be able to see the exact time you go online in the app, however the Rider Support team will be able to answer any questions about your session by contacting them through the rider website or by emailing [email protected].