District-free FAQs

You can book sessions across all districts in Hong Kong.

Frequently Asked Questions

From Friday 9 August you can book sessions across all districts in Hong Kong.
This is an opportunity to earn more with Deliveroo. Now, you may choose to work in different zones that do not belong in the same district.
For example, you can choose to work in HKCE on weeknights and in HKYL on weekends even if you onboarded as a “Hong Kong Island West” rider.

No. If you are on distance-based fees, you have the option to reject or accept any order.



Yes, you can choose to work within your current district only.



Your existing weekly auto-bookings will not be removed unless you choose to remove them. However as order volume changes every week, we cannot always guarantee that your requested sessions will be available for booking.



Your stats will now be relative to other riders across all districts in Hong Kong.

Your book priority is still determined by the following statistics: 

  1. % of sessions attended
  2. % of late cancellations
  3. Number of super-peak sessions attended


Yes. You are now able to work in zones that do not belong to your current district. For example, you can work in HKAB even if you signed up as a Kowloon Central rider.



No, the assignment system will not be impacted by this change.  



There will be no change to the way you receive orders.



You can click the button as shown below to see the location on the map.



No, you will not require any submission of zone change request after Aug 9. 



Yes. As always, if you book and don’t attend, your attendance stats will be updated.



There will still be zone/district specific bonus on a regular basis, please pay attention to any emails and SMS sent by us.