Rider Kit

Gear up for your journey on the road!

Our Rider Kit is designed to help you become more efficient on the road, while delivering food at the right temperature to customers. It lets customers know that we care about their experience.

Scooter kit

Waterproof Shell
Short Sleeve Base
Cube backpack
Small thermal bag
Phone Mount

Bicycle kit

Waterproof Shell
Short Sleeve Base
Roll Top Backpack
Small thermal bag
Bicycle phone mount
Helmet

 

Walker Kit

Waterproof Shell
Short Sleeve Base
Small thermal bag

 

Please make sure you have the required Rider Kit with you when working with us, otherwise, you may face termination of breaching Supplier Agreement.

Frequently Asked Questions

Your Order

Search for the emailGetting Prepared – Clothing & Equipments” that you received during the onboarding session and click on the link inside.

If you joined Deliveroo prior to Jan 2018 and did not create a Shopify account then, please check your email for an invite to create a Shopify account from XX – 2019.



Please email [email protected] for assistance.



You may consult the size guide

 



Delivery

Please contact us at [email protected] to check on the status of your order. Once you have placed an order you should wait 5 business days before contacting us for assistance on tracking.



 If you need to change your delivery address, please contact us at [email protected] as soon as possible. We will inform the delivery company of the change. The address cannot be changed once the order has been dispatched for delivery.

 



Delivery will require 5 working  days. The delivery company will call your phone number during delivery. Please remember to pick up your phone.



You should have received further instructions on how to pick up your kit from our Tsuen Wan warehouse location. Unfortunately we will not be able to arrange for redelivery so please please refer to the instructions for pick up information or contact us at [email protected].



Returns and replacements

Replacement means the free change of one or more items of the basic kit *in case the product is defective or damaged. The basic kit is the kit connected to the selected vehicle in the application phase.



To request the replacement of an article of the selected Basic Kit during the application phase, fill in the Equipment Request form.

It will not be necessary to return the item to be replaced.

 



Riders are eligible to purchase 1 free item of their choice for every 2000 orders completed. Orders will be placed within 5 working days. Those eligible for the free replacement will be notified. Others will be required to purchase the item themselves. 

 

  1. Fill in the Typeform, including your delivery address and replacement item at Equipment Request form. 
  2. An “Order Confirmation” email will be sent to your email once the request has been processed (usually between 3-5 business days). If you are not eligible for a free replacement, we will let you know via email.


  1. Fill in the Typeform, please upload the photo of your damaged equipment together with your HKID card. Provide your delivery address at Equipment Request form. 
  2. An “Order Confirmation” email will be sent to your email once the request has been processed (usually between 3-5 business days). If you are not eligible for a free replacement, we will let you know via email.

 



You will receive an email response within 5 working days. Please do not send other forms with identical replacement requests (eg two identical modules for replacing a backpack) because it would result in their cancellation.



Orders are delivered within 5 working days.  If your kit does not arrive after 5 working days, please email [email protected]



Replacement is only possible for items in the basic kit of the Equipment Request form.

 



In the event of the theft or loss of one or more items, it is not possible in any case to request replacement; you can buy the items you want on the Rider Kit Store again .



There is no need to return your kit. Please dispose of it at your discretion.