Get paid whenever you want with the new in-app "Get paid" feature!
Now you can get paid whenever you want, as often as you want – even after just one order!
How can I check my earnings and statements?
Simply click the “Get paid” button on your Earnings page and get your money in 1 working day.
We rolled out this feature with the goal of helping our riders better manage their finances and have access to money in an emergency or urgency.
What’s the purpose of this feature?
You can now get paid whenever you want instead of waiting for the bi-weekly payments. You can request as many times as you want with no limit to how much you withdraw from your existing fee balance.
*Please note that each requested transfer costs HK$5.
Can I choose not to use this feature?
Yes, you can just wait for your usual bi-weekly payments.
How long does the request take?
The process takes 1 working day.
If you want to have same-day access to your fees, please submit your request before midday at 12pm. Otherwise, you will receive the payment on the following day.
Why can’t I see this feature in the Rider app?
In order to access this new function, please make sure that you are using the most updated version of the Rider app.
When your earnings balance is 0, you may not be able to see the feature.
If the problem persists, please email [email protected]