Fees and Incentives

Fees and Pay Days

At what hours would you get more orders?

Certain times of the day are busier than others. Sign up to work during lunch and dinner peak hours to get more deliveries!

Please note that payment is processed every week on a Wednesday. The time needed to process your payment varies depending on your bank. Do allow a few days for your bank to process the transfer. Also please check that your bank details are correct and cross-check your earnings in your bank account statement before submitting a request.

Frequently Asked Questions

Rider fees are processed every week by Wednesday. Fees are processed at the end of the day.

You will receive your fees via a bank transfer to the bank account that you had provided when you registered with us. You can change that by yourself through the Rider App > Click on your profile on the top left corner of the app > Details > Update Bank Details

Please reference the Bank Details article for more information regarding how to enter your details. Wrong bank details can lead to a delay in you receiving your service fees and could take up to 1 month to re-process your payment.

We would have informed you in advance if there was a delay in the processing of your payment, this will usually be due to a bank holiday.

Please allow a few days for your bank to process your payment. The time needed varies according to the bank you use.

If this is not the case, please send us a message via Roo Community.