Got Questions? Get in Touch.

FAQs

Response Time: Instant

By checking the FAQs page on your Rider app, you can find answers to the most commonly asked questions.

Live Chat (only for on-going order issues)

Response Time: Instant

Our Customer Service team can help you with live order issues occurring at the time. You can contact them by starting a Live Chat conversation, asking questions regarding the delivery of an order including how to cancel an assignment, delay and other emergency issues.

Roo Community


When you send us a message, we’ll ask you for some extra details, including your name, email address, rider ID, and the zone you normally work in. By giving us all the information we need upfront, we’ll be able to get back to you quicker.Now, when you need help, head to https://hk-en.roocommunity.com/. When getting in touch with us through the site, you’ll be able to search our help centre first. Our help centre contains loads of useful information, and should be able to answer most of your questions – meaning you get the help you need instantly. If you can’t find your answer, you’ll see the option to send Rider Support a message.

Hotline

Call 58088726 (only available every Monday to Thursday 3-4pm except for Public Holidays)