General Frequently Asked Questions

Have questions?

We understand you might have questions for us during your delivery journey,

so we have created a Q&A session just for you!

Please click ‘Contact us’ in Roo Community to send Rider Support team a message and wait for a reply to ensure that we have the item you require.

Please reinstall the rider app by clicking here

Please contact us via ‘Contact us’ button in Roo Community if you wish to change your vehicle type. For walkers/cyclists on-boarded after 16th of July 2018, you will not be required to sign a new contract if you are changing between walker and cyclist.

At Deliveroo, you can work whenever you want, for however long you want. This means if you have no intention of working for a designated period of time, you do not need to inform us. However, if you really do not think you are going to work as a rider/walker ever again,  send us a message by clicking ‘Contact us’ in Roo Community to inform us and we will deactivate your account.

You can contact our customer service team by using the Live Chat function on your rider App.

You’re free to use a substitute to work on your behalf at any time. You don’t need to let us know – just give them your phone to use, or provide them with your app login details to use on their phone. However, it is your responsibility to make sure that they are suitable for delivery and meet the requirements set out in your own Supplier Agreement. Any substitutes you use cannot have previously had their own Supplier Agreement terminated by Deliveroo.

Still got questions?

You could also go to the 'In-App FAQs' in your rider app and read through the following posts to know how to become a 'Delivery Master'!

April 1, 2020

Who to contact for help?

January 11, 2019

In-app Live Chat

May 6, 2018

Safety